How can we help?

• New here? Follow the setup guides. Buying, downloading, activating and connecting takes a few minutes end to end.
• Bought a plan but no email yet? Check spam for a message to your checkout address, then visit I lost my license if it still hasn't arrived.
• Activation requires signing in with the same email you used at checkout. That's how your license attaches to your account.

The app connects to the wrong device (like an Apple TV)

Open the device picker and select your iPhone directly. When the phone is plugged in over USB, the cable connection takes priority. Make sure the cable supports data, not just charging.

My iPhone doesn't appear over USB

Unlock the iPhone and tap "Trust This Computer" if prompted. Try a different cable or port because many third-party cables are charge-only.

My iPhone doesn't appear in AirPlay

Start the AirPlay receiver in the Mac app, then open Screen Mirroring on the iPhone. Both devices must be on the same network; guest networks, VPNs and network isolation can block discovery.

Mirroring feels laggy

USB gives the most stable, lowest-latency session and supports control. For AirPlay mirroring, distance from the router and congested networks are the usual causes.

• One active license includes one Mac. If you replace your Mac, contact support and we will transfer your activation.
• Monthly and yearly subscriptions can be managed or cancelled from your secure billing portal; access continues until the paid period ends.
• Receipts and VAT invoices are issued automatically on behalf of Alcanca Group OÜ.
• Lost your key? See I lost my license. It's recoverable because it's attached to your account.

Email info@mail.iphonemirrorsolution.com with your checkout email and a short description of the problem. We verify your license and get you sorted. For step-by-step walkthroughs, see the guides.